FAQs

💌 How can I contact you?
You can contact our support team via email:
📧 help.mamanest@gmail.com
Or via WhatsApp:
📱 +351 925 308 302
We are here to answer all your inquiries.

🌍 Do you ship worldwide?
Yes, we ship worldwide to deliver our products to your doorstep wherever you are.

📦 Where are orders shipped from?
All orders are shipped from our warehouse in Hong Kong to ensure the best quality and service.

⏳ Can I modify or cancel my order?
You can modify or cancel your order within 12 hours of confirmation. After this period, modifications cannot be made, but you can return the product once it is received for a full refund.

💳 What payment methods do you accept?
We accept all major credit cards such as:

VISA
Mastercard
AMEX
In addition to PayPal.

🕒 When are orders processed?

Orders are processed during business days from Monday to Friday, excluding holidays. It usually takes 1-3 business days for an order to be processed before shipping begins.

🚚 How long does it take for an order to arrive?

It usually takes 9-14 business days for shipping, depending on your location. There may be slight delays during periods of high demand.

🔒 Do you offer a warranty on the products?

Yes, all of our products come with a 90-day warranty. If you experience any issues with the product during this period, you can contact us for assistance or a replacement.

📬 What if I don’t receive my order?

If you don’t receive your order within 30 days of shipping, you are entitled to a full refund. Contact us by email: help.mamanest@gmail.com.

💰 Will I be charged customs duties or taxes?

Our prices are shown without taxes. Customs duties and taxes may be charged when your order arrives in your country, and are the buyer’s responsibility. For more information, please contact your local customs office.

🔄 How do I return a product?
To return a product, please contact us via email at help.mamanest@gmail.com. We will provide you with all the necessary details to complete the return process with ease.

❌ What should I do if the product I received is damaged or incorrect?

If you received a damaged or incorrect product, please email us at help.mamanest@gmail.com with your order number and clear photos of the product. We will work to resolve the issue immediately.

💵 When will I receive my refund?
The money will be returned to the original payment method within 7-10 business days after we receive the returned product or approve the cancellation. If there are any delays, we recommend contacting your bank or credit card provider.

🤔 Didn't find your answer here?
Feel free to contact us. Our team is here to support you always! 😊